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Returns & Refunds


Our return policy for Canadian orders is valid for 14 days for exchange or refund, and you must have a receipt or proof of purchase. Please email your request for a return with proof of purchase to receive your RMA number. An RMA number is required to complete an exchange or refund.

Your item must be unused and in the same condition you received it. It must also be in the original packaging. We will replace items if they are defective or damaged.


Final Sale Items: some items CANNOT be returned. Earrings, hats & hair products are all final sale. Gift cards and sale items are also non-returnable.

 USA/International orders: Orders outside Canada are not eligible for returns. All sales are final.

Shipping: The customer is responsible for paying the shipping costs for returning an item. Original shipping costs are non-refundable. The time it takes for your exchanged product to reach you depends on where you live. 


Once you receive your RMA Number, please send your return or exchange by mail with proof of purchase to: 

Joydrop Inc.

230 Stewart Green SW

Calgary, AB T3H 3C8


Once your return is received and inspected, we will send you an email to notify you that we have received your item and let you know if it was approved. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

If you haven’t received a refund within 5 business days, contact your credit card company or bank. Due to processing time, it may take a few extra days before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at



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