Oh Joy! Free Shipping On Orders Over $75
Our return policy for Canadian orders is valid for 14 days for exchange or refund, and you must have a receipt or proof of purchase. Please email email@example.com your request for a return with proof of purchase to receive your RMA number. An RMA number is required to complete an exchange or refund.
Your item must be unused and in the same condition you received it. It must also be in the original packaging. We will replace items if they are defective or damaged.
USA/International orders: Orders outside Canada are not eligible for returns. All sales are final.
Final Sale Items: some items CANNOT be returned. Earrings, hats & hair products are all final sale. Gift cards and sale items are also non-returnable.
Shipping: The customer is responsible for paying the shipping costs for returning an item. Original shipping costs are non-refundable. The time it takes for your exchanged product to reach you depends on where you live.
Once you receive your RMA Number, please send your return or exchange by mail with proof of purchase to:
230 Stewart Green SW
Calgary, AB T3H 3C8
Once your return is received and inspected, we will send you an email to notify you that we have received your item and let you know if it was approved. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you haven’t received a refund within 5 business days, contact your credit card company or bank. Due to processing time, it may take a few extra days before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
In search of the perfect gift? Joydrop giftcards are the perfect way to spread some joy! Your loved ones can pick out their favourite unique and handcrafted jewelry. Now you do do not need to know if they like gold or silver, semi precious stones or delicate style. They can choose earrings, necklaces, bracelets, and more. Call (587)353-3767 to send the perfect gift.
© 2023 Joydrop. All rights reserved.
Let's stay in touch
Get 10% off when you register for our newsletter plus receive exclusive deals, the latest arrivals, and much more straight to your inbox.